Providence Saint Joseph Medical Center - Frequently Asked Questions
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Frequently Asked Questions

How do I access the website ?

You can access this website from any browser or mobile device, for example :

  • Internet explorer 8,9,10
  • Firefox
  • Chrome
  • Safari
  • iPhone, or Android device

How do I receive CME credit for videos that I watch?

  • The first step is to register on the website. Choose your own name and password.
  • After you have registered, be sure to login with your user name and password each time you start a new session.
  • Select the video you wish to watch.
  • After you have watched the video, you will see a Posttest pop-up.
  • Take the Posttest.
  • Once completed, the Website Administrator receives notification that you have passed the posttest.
  • Videos are given a maximum of 1.0 AMA PRA Category 1 Credit(s)™, per activity
If you are a physician at PSJMC, your credit will automatically be added to our database. If you are a non-PSJMC physician or an Allied Health Professional and need a certificate of credit or attendance, please follow the directions to obtain a certificate.

I would like to Register.

Please view the Accreditation Statement on this site. For additional questions or concerns, please contact Dr. Arjan Harjani, Medical Education Advisor, at 818-847-4739 or via email at

How do I register on the website?

To get registered with the website is easy. The first thing you should do is go to this website [URL]. If you have not already registered click the “Register” link located in the top right corner of the website. You will be asked to provide some information about yourself. Only the following fields are required:

  • First Name
  • Last Name
  • Email
  • Login
  • Password
  • Retype Password
All other fields are optional. If you wish to receive the PSJMC calendar by email simply check the box located at the bottom of the page.

I’ve registered, now how do I log in?

Simply enter your username and password in the fields provided at the top right corner of the page. When you have entered your username and password either press the ‘enter’ key on your keyboard, or click ‘go’. Remember, the password is case sensitive. If your password contains any capital letters you will need to enter them exactly as you did at the time the password was created.

I’ve forgotten my password, how can I retrieve it?

The CME staff does not have access to your password.
To retrieve your password, click 'login help' located at the top right corner. Enter your e-mail address that you used to register and your password will be sent to that e-mail.

How do I watch a video?

Click the ‘Play’ button in the middle of the screen for the video you wish to watch. If you do not see the video you wish to review on the home page, click the video tab. By default the most recent video will be in the playback window. To the right of the playback window are five most recent preceding videos. If the video you wish to view is not in this group, click view more videos located at the bottom of the screen on the right hand side. The page will reload and display a list of all the videos that are available for you to watch. This list is divided into pages of twenty videos each. If the page you are viewing does not contain the video you wish to watch, simply select another page from the drop down menu.

The video is really small and it’s hard to make out details, or read text. Is there a way to make it bigger?

Yes. You can view the video in full screen mode by clicking the full screen button located between the percent loaded/time remaining and volume control. The full screen mode button looks like this:

There are too many videos to go through one by one looking for the one I want to watch. Is there another way to find the video I need?

Yes. Click “View More Videos” to view the full, paginated list of all the videos currently available in the system. At the top of this list just below the title “Search” is a “Search Term” field. Enter a word or short phrase, or name of the faculty that is relevant to the video you wish to view and click “Go.” The system will return all videos that match the search term you entered. Results may be filtered by Event, Video, or Both.

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